县级政府电子政务信用的影响机理

doi:G 350.7

摘要/Abstract

摘要： 依据以往研究成果，提出了公众参与动机和意愿、服务质量感知及公务员信息素质对电子政务信用影响的3个假设。运用结构方程分析方法定量考察了这3个影响变量对电子政务信用水平的影响强度和影响路径。结果表明，公众参与动机和意愿对电子政务信用影响最强烈。服务质量感知和公务员信息素质对电子政务信用影响依次减弱，且服务质量感知可通过公众参与动机和意愿间接影响电子政务信用，公务员信息素质亦可通过服务质量感知间接影响电子政务信用。

关键词: 电子政务, 信用, 影响因素, 影响机理

Abstract: Based on extensive literature review, we develop three hypotheses concerning motivation and willingness for public participation, perceived service quality and the information quality of civil servants, which influence trustworthiness in e-government. Quantitative methods such as structural equation modeling are used to analyze the determinants and its influencing mechanism of trustworthiness in e-government. The results show that motivation and willingness for public participation has the strongest overall impact on trustworthiness in e-government. The overall impact of quality perception of service, information quality of civil servants on trustworthiness in e-government become weak in turn. Perceived service quality and information quality of civil servants indirectly influence trustworthiness in e-government.

Key words: E-government, trustworthiness, determinants, influencing mechanism

侯宝柱，冯菊香，贺灵敏，郭军. 县级政府电子政务信用的影响机理[J]. 系统管理学报, 2015, 24(3): 389-396.

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