系统管理学报

系统管理学报 ›› 2024, Vol. 33 ›› Issue (5): 1373-1385.DOI: 10.3969/j.issn.2097-4558.2024.05.019

• 企业管理与公司金融 • 上一篇    下一篇

感知算法控制的双刃剑效应对零工工作者情绪耗竭的影响：基于合法性判断视角

孙锐1，袁圆1，朱秋华1，陈丽君1,2，赵坤3   

  1. 1.福建省人文社科基地华侨大学东方企业管理研究中心，福建 泉州 362021；2.集美大学工商管理学院，福建 厦门 3610211；3.泉州师范学院，福建 泉州 362000
  • 收稿日期:2022-11-15 修回日期:2023-06-19 出版日期:2024-09-28 发布日期:2024-09-27
  • 基金资助:

    教育部人文社会科学规划项目（20YJA630054）；国家社会科学基金资助项目（21FGLB041）

Double-Edged Sword Effect of Perceived Algorithmic Control on Emotional Exhaustion of Gig Workers:  Based on a Legitimacy Judgment Perspective

SUN Rui1，YUAN Yuan1，ZHU Qiuhua1，CHEN Lijun1,2，ZHAO Kun3   

  1. 1.Oriental Enterprise Management Research Center of Overseas Chinese University, Fujian Humanities and Social Sciences Base, Quanzhou 362021, Fujian, China; 2.School of Business Administration, Jimei University, Xiamen 361021, Fujian, China; 3.Quanzhou Normal University, Quanzhou 362000, Fujian, China
  • Received:2022-11-15 Revised:2023-06-19 Online:2024-09-28 Published:2024-09-27

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摘要：

基于279份来自零工工作者的问卷调查数据，以公平、隐私、自主合法性判断为中介变量，以人工智能风险观念为调节变量，探讨感知算法控制的双刃剑效应对零工工作者情绪耗竭的影响。研究结果表明：合法性判断负向影响零工工作者情绪耗竭且完全中介了感知算法控制对情绪耗竭的影响；感知算法规范指导通过公平合法性判断负向影响零工工作者情绪耗竭，感知算法追踪评估通过隐私合法性判断正向影响零工工作者情绪耗竭，感知算法行为约束通过自主合法性判断正向影响零工工作者情绪耗竭；人工智能风险观念强化了感知算法追踪评估对隐私合法性判断的负向影响。

关键词:

感知算法控制, 合法性判断, 情绪耗竭, 人工智能风险观念

Abstract:

Based on 279 questionnaires from gig workers, with fairness, privacy and autonomy legitimacy as intermediary variables and AI risk perception as adjusting variable, this paper discusses the double-edged sword effect of perceived algorithmic control on gig workers’ emotional exhaustion. The results show that legitimacy judgment negatively affects gig workers’ emotional exhaustion and completely mediates the impact of perceived algorithmic control on emotional exhaustion. Perceptual algorithm specification guidance negatively affects gig workers’ emotional exhaustion through fairness legitimacy judgment, perceptual algorithm tracking evaluation positively affects gig workers’ emotional exhaustion through privacy legitimacy judgment, and perceptual algorithm behavior constraints positively affect gig workers’ emotional exhaustion through autonomous legitimacy  judgment. AI risk perception strengthens the negative impact of perception algorithm tracking and evaluation on privacy legitimacy judgment.

Key words:

perceived algorithmic control；legitimacy , judgment；emotional exhaustion；AI risk perception

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