关键词: 服务大规模定制（SMC）, 供应链调度；模糊规划；遗传算法

Abstract: Stable and diverse service resources are the important guarantee for service mass customization (SMC), which requires that service integrators should not only pay attention to the needs of customers, but also focus on improving the satisfaction of suppliers, so as to attract more service resources to integrate into the service supply chain. Supplier satisfaction is divided into order preference and coordination degree. Starting from the integration characteristics of service supply chain and the mutual restriction characteristics of suppliers, this paper discussed the important influence of supplier satisfaction on supply chain scheduling schemes in the SMC mode. The order preference and dynamic alliance of suppliers also cause the uncertainty of service capabilities. Therefore, this paper proposed a multi-objective, multi-stage supply chain scheduling programming model and the related algorithm, which can well simulate the complexity of service customization orders and the uncertainty of service capability. The numerical example demonstrates the validity of the model and algorithm proposed.

Key words: service mass customization (SMC), supply chain scheduling, fuzzy programming, genetic algorithm