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Empirical Study on the Interaction between the Impact Factors in Product Quality Crisis
2015, 24 (2):
243-253.
doi: C 931.2
Through theoretical analysis and based on the recognition results of main factors in product quality crisis, we propose the theoretical hypothesis on the interaction between product realization, resource management and quality improvement, and build a conceptual model. By questionnaire and surveys, we collect and statistically analyze data using structural equation model. We also explore the mechanism of the interactions among the factors that influence the product quality crisis, expecting to provide references for enterprises on the pre-control of product quality crisis. The results show that, product realization factors directly affect the pre-crisis ability to control product quality, resource management factors indirectly affect product quality crisis pre-control capability through product realization factors, quality improvement factors indirectly affect product quality crisis pre-control capability through product realization factors, and there is an interaction between quality improvement factors and resource management factors, both through product realization factors indirectly affecting product quality crisis pre-control capability.
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